With more than +1,700 onboarded customers and operations across Chile and Mexico, the AI agent platform secures support from Monashees and Cathay Latam to deepen its leadership and enter the Brazilian market in 2026.
Santiago de Chile — Most mid-sized B2C companies face the same impossible choice: hire more sales and support staff to handle growth, or watch conversion rates drop as customer conversations pile up unanswered. When a mid-sized or large B2C company needs to solve the chaos created by handling a high volume of customer interactions across multiple communication channels, Vambe steps in.
The company helps organizations deploy AI agents across their entire go-to-market funnel, achieving impressive results within weeks. Vambe’s no-code platform enables humans to seamlessly collaborate with AI, integrating effortlessly with all existing business systems.
Vambe solves this paradox with AI that doesn’t just answer questions, it executes the entire commercial operation autonomously. From the first customer interaction to closed sales, retention, and support, all running 24/7 without expanding teams. Reuse, a sustainable Apple marketplace, saw their AI agent outsell human sales reps with 70% higher conversion rates and 220% more revenue, more than tripling sales. Global66, a leading fintech, handles 60,000+ monthly conversations through their AI agents teams built with Vambe, achieving 4x better contactability with nearly zero response time.
“People don’t even realize they’re talking to AI,” says Benjamín Bercovich, Growth Specialist at Global66.
The platform has also helped companies in the education sector such as Universidad Adolfo Ibáñez, where they have sold enrollments 100% with AI, increasing qualified leads by 70%. They have also worked with the largest automotive groups in Chile (Americar) and Mexico (Autocom), managing pre-sales and post-sales processes, improving conversion rates by up to 30%.
One of the most notable things Vambe has been able to achieve is that they are providing measurable results in just weeks. Taking IA from a cool idea to real world Innovation that solves real-world problems, generating real positive outcomes, like; Increased convention, Improvement in CSAT, reduction in costs and ultimately increase in sales, is what Vambe is about.
Today, Vambe announced a $14 million Series A round led by Monashees, with participation from Cathay Latam, Atlantico, Tekton Ventures, and existing investors including Chile Ventures, SkyDeck Berkeley, Nazca, and M13. The company also welcomes Simón Borrero, Co-Founder and CEO of Rappi (Latin America’s leading super-app), to its Board of Directors, alongside new strategic advisors and investors like Jaime Arrieta (Buk), Guillermo Gómez (CRO of Flash), and Ignacio Canals (Co-founder of Galgo).
“Monashees is thrilled to partner with Vambe as they redefine how B2C companies across Latin America sell and serve customers through AI agents.” said Marcelo Lima, General Partner of Monashees. “Their exceptional early traction, deep customer love, and a WhatsApp‑first platform that automates nearly all complex customer interactions give us strong conviction that Vambe will unlock a new generation of AI‑driven growth for B2C companies across the region.”
Vambe is different. It’s not a chatbot, it’s a complete AI-powered commerce platform that manages your entire customer journey autonomously while connecting to all your existing systems. The complete conversational commerce cycle, from demand generation in digital advertising to customer retention, processing millions of monthly interactions through multi-agent architectures.
While other tools just chat, Vambe executes: schedules appointments in your calendar, updates the CRM, processes payments, qualifies leads, nurtures opportunities, and coordinates across all tools, automatically. It’s also a unified platform where your human team and AI agents work side by side collaborating in real time, seamlessly handing off conversations, and ensuring no opportunity falls through the cracks. Your team starts each day with qualified leads, executed follow-ups, and prioritized opportunities. The company doesn’t just provide technology, it delivers strategic consulting, change management, personalization at scale, and continuous support, converting every natural conversation into completed transactions.
Since early 2025, Vambe maintains an average growth rate of 17% for the MoM. The team expanded from 22 to 80 people, while the platform processed millions of conversations and demonstrated hyperpersonalization capabilities at scale across sectors ranging from retail and automotive to financial services. The company plans to continue its strong growth trajectory through 2025 and 2026. The goal: consolidate as the reference platform for automated conversational commerce in Latin America, beginning with its expansion to Brazil, the region’s largest market with over 150 million active WhatsApp Business users.
“Vambe is building best-in-class artificial intelligence in Latin America. What truly sets the company apart is its focus on real-world application, translating customer needs into high-impact products,” said Federico Gómez Romero, Head of Cathay Latam, Cathay Innovation’s dedicated Latin America fund. “Nicolás, Matías, Diego, and the entire Vambe team have demonstrated exceptional execution, consistently developing and launching new products and features at a remarkable pace.”
The capital will be deployed across strategic fronts executed in parallel. First, scaling operations in Chile and Mexico by tripling down the customer facing teams, more support and a better experience for their customers. Second, launching operations in Brazil during the first half of 2026, capitalizing on Latin America’s largest market. Third, developing a new long-term technology product: the “Agent-to-Agent Recommendation Ad Engine,” a proprietary architecture that will enable AI agents from different companies to collaborate and generate cross-recommendations, creating the first true network effect in conversational commerce. To execute this strategy, Vambe will double its engineering team and deploy aggressive resources in go-to-market, not just marketing, but complete sales, onboarding, and implementation teams in each geography.
Vambe’s growth responds to a structural challenge that Camhi identifies as ‘the B2C commerce trap’: “Scaling conversational operations with human teams becomes prohibitively expensive and a complete chaos, and generic automation tools don’t capture the cultural and commercial complexity of our markets” explains Nicolás Camhi, CEO and co-founder of Vambe.
“We’re at the exact inflection point of an industrial revolution where companies know they need this technology but don’t know how to implement it reliably. We solved this by building not just a technology platform, but a complete solution that includes consulting, training, change management, and continuous support, all backed by over 1,700 implementations that have given us a level of practical expertise that simply can’t be replicated anywhere else.”
During the process, technical teams from Monashees and Cathay Latam validated Vambe’s product superiority, specifically its ability to orchestrate multiple AI agents in high-complexity scenarios, its real-time observability and performance system, and its architecture prepared to scale to millions of daily interactions without affecting quality. Investors highlighted the implementation speed and depth of personalization that Vambe delivers to each client capabilities that typically require months of development and dedicated engineering teams.
“The way our platform and client agents are built allows us to do what others can’t,” notes Matías Pérez, CPO of Vambe. “We’re developing integrated payments, voice calls, cross-recommendations that will enable any business to scale with the capabilities of a massive enterprise, all while maintaining an experience that feels completely human to the end user.”
With backing from Monashees, Cathay Latam, Atlantico, Tekton Ventures, and a group of top-tier strategic investors, Vambe consolidates its position as Latin America’s leading AI-powered conversational commerce platform, with the technology, team, and capital to scale aggressively over the next 18 months.
About Vambe
Vambe is Latin America’s leading AI-powered conversational commerce platform that automates and scales end-to-end B2C commercial operations through artificial intelligence agents. With a team of 80 people, the company leads the Chilean and Mexican markets and is preparing to expand to Brazil 2026. It’s a complete solution: the company combines advanced technology with strategic consulting, change management, training, and personalized implementation. With over 1,700 implementations, Vambe has accumulated a level of practical expertise in Latin American B2C commerce that no competitor possesses, enabling hyperpersonalization at scale with unprecedented speed, that translates to real results.
Today, they process millions of monthly conversations, manage everything from demand generation to retention, and have demonstrated the ability to reduce operational costs by up to 70% while increasing conversion over 30% and satisfaction CSATs over 4.7. For more information, visit www.vambe.ai